Refund Policy

Last updated: September 25, 2026

1. The 150-day guarantee

If you follow the method for 150 days and still can't earn miles, or can't book a ticket for less than the market price, we refund your membership in full.

• Send your request to [email protected] within 150 days of your purchase, from the email you used at checkout.
• The guarantee applies when you followed the method (you used the alerts and the support, and asked us to quote your trips) and still weren't able to earn miles or book a ticket below the market price.
• On the 4-payment Lifetime plan, we refund the payments already made and cancel the remaining ones.
• After the refund, your access to the VIP channel and the members chat ends.

2. 7-day withdrawal

Wherever you live, you can withdraw from your purchase within 7 days, for any reason, and get a full refund. Just email us within those 7 days.

3. Cancelling the Annual plan

The Annual plan is a subscription that renews automatically every 12 months, charged to the same card. To stop the renewal, email us any time before the renewal date. You keep access until the end of the year you've already paid for. Years already started are not refunded, except under the guarantee or the 7-day withdrawal above.

If you joined at the launch price, you keep it on every renewal while you stay subscribed. We'll email you before any renewal with the amount that will be charged.

4. Tickets and booking fees

VIP Access and flight tickets are separate purchases. The guarantee covers the membership price, not tickets.

• Tickets follow the airline's and the loyalty program's rules for changes, cancellations and refunds. We'll help you request any change or refund the airline allows, and pass on any costs it carries.
• The booking fee pays for our work in issuing the ticket and is non-refundable once the ticket is issued.
• If we can't issue a ticket you've already paid for (for example, the seat disappears before issuance), we refund everything you paid for that booking.

5. How refunds are paid

Refunds go back to the card used at checkout, in the same currency, through Stripe. They usually show up within 5 to 10 business days, depending on your bank.

6. Contact

Questions about a refund? Email [email protected].